The small print, in plain English

Terms & Conditions

Last updated: 9 July 2026

These terms apply whenever you use the Consoles For You website, sell a console to us, buy from our shop, part-exchange, book a repair, or join Flip Club. By using our services you agree to them. Nothing in these terms affects your statutory rights as a UK consumer.

01Who we are

Consoles For You is a UK-based console buying, selling and repair business, founded by Ayyub Ahmed, and home of the Flip Club community.

02Selling your console to us

PS5 consoles. The website shows an instant on-screen price for PlayStation 5 models based on the model and condition you select. This on-screen price is a provisional offer: it becomes final once we receive and test your console and confirm it matches the model and condition you selected.

All other consoles. For every other console we buy, we don't display prices on the website. Instead, you contact us on WhatsApp, send us clear photos of your console (and anything included, like the box, cables or controllers), and we reply with a cash valuation. That valuation is based on what your photos and description show, and is also provisional until we receive and test the console.

Valuations and quotes are valid for 7 days from the day we give them, unless we say otherwise in writing.
Postage to us is free: we email you a prepaid label once you accept an offer.
We test every console the day it arrives (or the next working day) and grade it honestly.
If the console matches what you told us, we pay the agreed amount by bank transfer the same day it passes testing.
If testing shows the console differs from your description (different model, worse condition, missing items, or a fault you didn't mention), we'll send you a revised offer. You can accept it, or decline. If you decline, we post the console back to you free of charge.
If we can't reach you about a revised offer within 14 days, we'll return the console to the address you gave us.

Ownership. You must be the legal owner of any console you sell to us, and you must be 18 or over (or have a parent or guardian handle the sale). We record serial numbers, we may refuse consoles that are account-locked, blocked, reported lost or stolen, or that we otherwise have doubts about, and we cooperate fully with the police and with reports of stolen property. Please remove your accounts and personal data before sending a console; we are not responsible for data left on devices, and we factory-reset everything we buy.

03Our price-beat promise

If you show us a genuine, current CeX cash quote (not their voucher price) for the same console, model and condition, we'll beat it. We may ask for evidence, such as a screenshot showing the quote and its date. The promise applies to quotes available to the general public in the UK and doesn't apply to pricing errors, expired quotes, or voucher/trade-in values.

04Buying from our shop

Every console we sell has been tested, cleaned and graded by us, and is described honestly with its condition, year and model number. Consoles are pre-owned unless stated otherwise, and stock is one of each. Orders are accepted only once we confirm the item is still available and payment (or a reservation agreed on WhatsApp) is complete.

14-day returns. Buying online or over WhatsApp means you have the right to change your mind under the Consumer Contracts Regulations 2013: tell us within 14 days of delivery and return the item within 14 days after that. The console must come back in the condition we sent it, with everything that was included. We refund within 14 days of receiving it back. Return postage for change-of-mind returns is paid by you unless we agree otherwise.
Faulty items. Under the Consumer Rights Act 2015, if a console we sold you turns out to be faulty or not as described, you're entitled to the legal remedies: a full refund within 30 days, and repair, replacement or refund after that. Return postage for faulty items is on us.
Prices shown include no delivery charge unless we tell you a delivery cost before you commit to buy.

05Part-exchange

You can trade a console in against something in our shop. Part-exchange credit is higher than our cash offer for the same console (currently 15% higher), because you're spending it with us.

For PS5 models the credit is calculated from the on-screen price. For every other console, we value your trade-in from photos on WhatsApp first, exactly as in section 02.
All part-exchange figures are provisional until we've tested your trade-in. If it doesn't match your description, we'll revise the credit and you can accept, pay the difference, or cancel the exchange.
Part-exchange credit has no cash value on its own and must be used against a purchase from us in the same transaction. If your credit exceeds the price of the item you're buying, we pay you the difference by bank transfer.

06Repairs

We diagnose your console and confirm a price with you before any repair work starts. If you decline the quote, you only pay return postage (or nothing if you drop in and collect).
Some faults can't be economically repaired; if we open a console and find that, we'll tell you straight and won't charge for work we haven't agreed.
Back up and remove your data before sending a console in. Repairs can involve resets or part replacement, and we're not responsible for loss of saved data, accounts or digital content.
Any guarantee on a specific repair is confirmed in writing with your quote.
Repaired consoles left uncollected or unanswered for 90 days after we've told you the work is done may be disposed of or sold to cover our costs. We'll make reasonable attempts to contact you first.

07Flip Club & membership

Flip Club is an educational community. It is not a job, a business opportunity we run for you, an investment scheme, or a guaranteed income. We don't promise you'll earn anything. Results depend entirely on what you buy, market conditions and the effort you put in, and margins are often small after costs, fees and tax. Any figures or examples we share are illustrative, not typical. You're responsible for your own buying and selling decisions and for any tax due to HMRC.

Free tier. Joining the free WhatsApp community costs nothing and you can leave anytime.
The Playbook (one-off digital purchase). You get access as soon as you buy. By asking for immediate access you agree that your 14-day cooling-off right ends once the content is delivered, as UK law allows for digital content.
Monthly membership. Billed monthly on a rolling basis. Cancel anytime: your membership then runs to the end of the period you've paid for, and you won't be billed again. No minimum term, no cancellation fee.
Community rules. Be honest and respectful. We may remove anyone who scams, spams, harasses others, or shares members-only content outside the community, without refund for the current period in serious cases.
Guides, price lists, scripts and other member content are for your personal use and may not be resold or redistributed.
The "we'll buy your consoles" benefit means we'll make you a fair, genuine offer on consoles you source. It does not mean we guarantee any particular price or profit.

08WhatsApp, photos & communication

Most of our service runs over WhatsApp. Messages you send us (including photos of your console) may be kept as a record of your quote, sale, purchase or repair.
Please describe your console honestly. Deliberately misleading photos or descriptions may lead to a revised offer, a cancelled deal, or a refusal to trade with you again.
We aim to reply quickly during normal hours, but WhatsApp replies are not instant and valuation times can vary.

09Privacy

We collect only what we need to do business with you: your name, contact details, address for postage, bank details for paying you, and the photos and serial numbers of consoles you sell us. We use this to provide the service, keep honest records, and meet our legal obligations. We don't sell your data. To ask what we hold or have it deleted (where the law allows), email ayyub@consolesforyou.com.

10Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited under UK law. Otherwise, we're not liable for losses that aren't a foreseeable result of us breaking these terms, for loss of profit from your own reselling activity, or for data left on devices you send us. Our total liability for any transaction is limited to the amount paid in that transaction.

11General

We may update these terms from time to time; the version on this page applies from its "last updated" date. Changes don't affect deals already agreed.
If any part of these terms is found unenforceable, the rest still applies.
These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales (or your local UK courts where consumer law gives you that right).
Questions? Message us on WhatsApp (07786 607434) or email ayyub@consolesforyou.com. We'd rather sort things out directly.